Summary: Balkawa only collects information you voluntarily provide (name, phone, email) to respond to service enquiries. We do not sell your data. We use WhatsApp as our primary communication channel. You may request deletion of your data at any time.
1 Introduction
Welcome to Balkawa ("we," "us," or "our"). We are a cleaning, hospitality, and contracting company operating in Doha, Qatar. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at balkawa.com or contact us for services.
By using our website or contacting us, you agree to the practices described in this policy. If you disagree with any part of this policy, please discontinue use of our website.
This policy is governed by the laws of the State of Qatar, including the Personal Data Privacy Protection Law (Law No. 13 of 2016).
2 Information We Collect
We collect information you provide directly to us, including:
- Contact Information: Full name, phone number (including WhatsApp), and email address provided via our contact form or quote request form.
- Service Information: Details about the services you are enquiring about (type of cleaning, property size, service dates).
- Communication Records: Messages exchanged via our website contact form, WhatsApp, or email.
- Technical Data: IP address, browser type, operating system, referring URLs, and pages visited — collected automatically via server logs.
- Cookie Data: Small files stored on your device to remember preferences (see Section 5).
We do not collect payment card information. All payments, if applicable, are handled through secure third-party channels.
3 How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services.
- To send you service quotations, confirmations, and scheduling information via WhatsApp or email.
- To improve our website and customer experience.
- To contact you about relevant service updates or follow up on completed jobs.
- To comply with legal obligations under Qatar law.
🔒 We will never send you unsolicited marketing messages without your consent. You may opt out of any non-essential communications at any time by contacting us.
5 Cookies & Tracking Technologies
Our website uses the following cookies:
- Essential Cookies: Required for the website to function (e.g., language preference, theme preference). These cannot be disabled.
- Session Storage: Temporary data (e.g., whether you've seen the WhatsApp greeting popup) stored only for the duration of your browser session and automatically deleted when you close the browser.
- Local Storage: Persistent preferences such as your chosen language and dark/light mode setting.
We currently do not use third-party analytics cookies (such as Google Analytics) or advertising cookies. If this changes, this policy will be updated and your consent will be obtained.
You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.
6 WhatsApp Communications
Balkawa uses WhatsApp Business as our primary communication channel. When you click "Chat on WhatsApp" or submit our quote form, you will be directed to WhatsApp with a pre-filled message.
Please note that WhatsApp communications are subject to WhatsApp's own Privacy Policy, operated by Meta Platforms, Inc. We recommend reviewing their policy for details on how WhatsApp handles your data.
We store records of WhatsApp conversations related to service bookings for up to 2 years for customer service and legal compliance purposes.
7 Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
- HTTPS encryption for all data transmitted through our website.
- Restricted access to personal data (only authorised personnel).
- Regular review of our data collection and storage practices.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8 Your Rights
Under Qatar's Personal Data Privacy Protection Law (Law No. 13 of 2016), you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you.
- Right of Rectification: Request correction of inaccurate or incomplete data.
- Right of Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to Object: Object to processing of your personal data for direct marketing purposes.
- Right of Portability: Request your data in a structured, commonly used format.
To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 days.
9 Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete such information.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by:
- Updating the "Last updated" date at the top of this page.
- Displaying a notice on our website homepage for 30 days after major changes.
Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Balkawa Data Protection Contact
We're committed to addressing your privacy concerns promptly and transparently.
Contact Us